Employees actually know about the products
One of the most infuriating things for shoppers is asking an employee who doesn’t know a thing about the store or any of its products. This is far from being the case when speaking with an IKEA employee. Management goes the extra mile to teach every new recruit about all things related to IKEA. If you put on the blue-and-yellow shirt, you’re a furniture expert.
Plus, the employees are never short on creative ideas. They spend a lot of their time around all kinds of products, so they have a pretty good eye when it comes to what fits with what.