The disrepair man
Every apartment complex is supposed to have a maintenance man that the tenants can rely on. If anything goes bad with the plumbing, heating, cooling, or anything in between, just give the maintenance guy a jingle and he’ll deal with it as soon as possible.
However, if you’re living in New York, specifically in this guy’s apartment, the repairman is nothing but a lying snake. According to the OP, the repairman would actually punch holes into your wall if you had the audacity to report any broken amenities. This would mean forking over more than the cost of drywall to get the hole patched up.