Not Normal
For Lisa, the revelation of the persistent black line wasn’t just a cosmetic concern; it signaled a potential health issue. With a caring demeanor, Lisa gently conveyed to Helen that this was not a normal occurrence. Lisa’s genuine concern for Helen’s well-being became evident as she underscored the need to explore the underlying cause of the black line.
This simple yet profound realization showcased Lisa’s role as more than a nail artist — she was a perceptive and empathetic professional, recognizing the broader implications of her observations on the health of her customers. Lisa added one important thing that you need to remember. Soon you will see why.