Yes, Please
Telecommunication companies and bad reviews go hand in hand. That’s probably why telecom companies are willing to pay through the nose to hire customer service reps, who can deliver top-notch service about any issue that might arise. However, this customer service officer probably doesn’t care about their job.
When the OP asked whether they had to accept something on their old or new phone, the Verizon Agent answered with a simple “yes, please.” What on Earth does that even mean? You know what? We’re starting to think that Karens who get mad at CS officers actually have a point.