It’s All an Illusion
Here’s a tip that can get you through life without making enemies: be kind to everyone. Now, here’s another tip that’ll ensure that you don’t “accidentally” eat or drink another person’s saliva: be super-kind to the people that handle your food and drink. Alright, now that that’s out of the way, let’s proceed.
This person takes a pretty tame route when dealing with complaining customers. If your drink isn’t sweet enough, and if you’re being a total Karen about it, they’re only going to pretend to add more sweetener into your drink. Sometimes, the illusion of someone adding more sweetener will make their drink taste sweeter.