How Did He Become a Boss?
We’re not going to even pretend that we know the first thing about insurance, but we will say this: if your solution to fix a problem is to delete the contents of a textbox and replace it with something else, maybe your solution is a bit too simple. And as it turned out, borderline illegal.
In addition, we’re fairly certain any changes to an insurance policy have to be made on the insurer’s end. Remember that the next time you try to tell an employee to do something so incredibly ridiculous. How this person worked his way up to land a managerial role is beyond us.