Unfulfilled promises
Do you know what’s worse than an uncaring landlord? A lying landlord. This person’s friend rented from a liar who promised to add an AC unit to the property. However, before they could do so, the landlord had to increase the rent. The increase would go into the AC budget, which the friend grudgingly obliged.
Fast-forward a couple of months and the rent is back to normal with no AC unit in sight. Meanwhile, the friend can never reach the landlord. It’s like they don’t want to be responsible for taking money and not doing good on their promise. Tenants usually avoid their landlords, but in this case, it’s the other way around.